Unfortunately, we cannot fulfill international orders or accommodate any special international shipping requests. We are shipping only within the US at this time. We apologize for the inconvenience.

Once you have completed checkout, you will be unable to add new items your order. We can only cancel the item(s) or your entire order. If you would like to add an additional item, you may request for an order cancellation and restart the purchase process.

Yes. If your order has yet to be shipped, kindly fill out our support form by providing your order confirmation number along with the correct shipping address. We will email a confirmation once it has been updated.

We use a third-party system where we are able to update your shipping address. You will not be able to see updated addresses through your Boba Bear account or via email.

If you modified your address through your account, it will not update the shipping address for your order.

Email notifications with a tracking number are sent the moment your order has been fulfilled. Ensure to check your spam folder in case our emails have landed there.

If you have entered the wrong email address, please fill out our form with your correct email so we can update your personal information through our third-party shipping app. We are unable to edit your email through our store’s system due to privacy terms.

The Nichirin Tumbler and Nezuko Mug are preorder only which will be shipped out July 1st. The apron is currently the only item from the experience that will be shipped out as soon as possible.

If you decide you no longer wish to wait or no longer wish to receive the item, you may submit a request through our form.

If your order has already been fulfilled and is in transit, then we will no longer be able to issue you a refund.

If you have received a defected item, damaged item, wrong item, and/or missing item, please contact us with your order number. To expedite the process, please be ready to submit a photo for verification. You may find the contact form here.

If you do not like the quality of your received item, you may submit a request to exchange your items, but they are not free.

When processing exchanges, the customer must cover the return shipping fee as well as the new shipping fee. After submitting a request, instructions for payment will be shared when processing.

If your package was delivered and you are unable to locate your package, then you must contact USPS. Weadvise you to:

• Check with your neighbors surrounding your home in case USPS delivered your order to the wrong address.

• Check your mail if you received a slip instructing redelivery or pick-up at your local USPS.

We arenot responsible for any delivery errors when the package is picked up by USPS and enters their facilities.

All sales are final.

Partial/full refunds can only be considered if there was an error made on our end (depending on the circumstance) or if the product is defective. We are not liable for any stolen packages or mishandling of delivery once the order has been fulfilled and picked up by USPS.